Return windows
Standard purchases may be requested for return within 30 days after delivery. Active Garage Club members receive 60 days and active Full Build members receive 90 days for eligible purchases made while membership was active. Statutory cancellation and faulty-goods rights remain unaffected.
Eligible condition
Items must be unused, clean, unmodified and complete in original packaging with all straps, clips, cloths and inserts. Check dimensions before opening sealed hygiene-contact items. Opened head-cushion cores, used seat cushions, used steering covers, soiled pet covers, used cloths and products carrying cabin odour are not accepted for change-of-mind returns where hygiene or condition prevents resale.
Coverage across the cabin range
Restyle kits must return with every cover, sleeve and mat. Organize kits must include every pocket, hook and net. Detailing sets must be dry, unused and complete. Mounts and cable pieces must not show installation damage. Shade and seasonal protection sets must be folded with all pieces. Partial kit returns are not refunded unless support agrees that a supplied component was missing or faulty.
How to request a return
- Email support@lerwickautoo.shop or use the contact form with order reference, item, reason and photographs where damaged or incorrect.
- Wait for the return authorization and destination address.
- Pack the complete item securely and use tracked postage.
- Keep the postal receipt until the refund is complete.
Do not send goods to the registered address without authorization; the designated return facility may differ.
Return shipping and loss
For change-of-mind returns, the customer pays return shipping and remains responsible until tracked delivery. We cover reasonable return shipping for confirmed faulty, damaged or incorrect goods. Original outbound delivery is refunded only where required by law or where the entire order was faulty, damaged or incorrect.
Inspection and refund timing
We inspect returns after arrival and email the outcome. Approved refunds are submitted to the original payment method within 5 business days. The payment provider or bank may need an additional 5–10 business days to display the credit. We may make a lawful reduction for handling beyond what is needed to establish nature, characteristics and fit.
Faulty, damaged or missing goods
Report transit damage or missing pieces within 7 days where practical, with packaging photographs. Stop using a product that appears unsafe or defective. We will offer replacement, repair where appropriate, price reduction or refund according to applicable consumer law and the circumstances.